How can an A/R invoice be voided (un-matched) from a reconciled A/R cash receipt, so that the correct invoice can be applied to it?
Changes
N/A
Cause
Refer to Bug 11027184 - BANK RECONCILIATION AND VOIDIN - SAR: 8946259
Solution
Refer to Bug 11027184 changed the functionality of voiding/deleting A/R cash receipts as of release 8.12 to match that of voiding/deleting A/P payments. If an A/P payment is reconciled, you need to un-reconcile it before you can void or delete. The same now applies to A/R cash receipts.
This was done to prevent an issue in the reconciliation process: The original and void GL entries are flagged as reconciled, and there is nothing to balance the new receipt record off against. At the same time your reconciliation totals have been thrown out as the reconciled total on the GL side has changed while the bank side is unaffected.
To void the invoice from the receipt you need to follow these steps:
A. Un-reconcile the cash receipt using either of the following options:
To change transactions to unreconciled in the current period
From the Account Reconciliation menu (G0921), choose Manual Reconciliation.
On Reconciliations, choose Bank Account Reconciliation.
On Bank Account Reconciliation, complete the Account Number field and click Find
To display reconciled transactions, ensure that the Unreconciled Only option is not turned on.
To change one transaction to unreconciled, locate the transaction and double-click it.
To change multiple transactions, choose the transactions and click Reconcile Toggle.
Click Update to record your changes.
To change transactions to unreconciled in another period
From the Account Reconciliation menu (G0921), choose Manual Reconciliation.
On Reconciliations, choose Refresh Reconciliation File.
Run Refresh Reconciliations File and set the processing options as follows:
Change the beginning and ending date range to include the transactions that were reconciled in error.
Set the reconciled status to include reconciled transactions.
Follow the steps to change transactions to unreconciled in the current period.
B. Once the cash receipt is unreconciled, take the following steps to delete or void an invoice pay item from a receipt:
From the Manual Receipts Processing menu (G03B12), select Standard Receipts Entry (P03B102).
On Work With Customer Receipts Inquiry, select the appropriate receipt and click Select.
On Receipts Entry, select the pay item that you want to delete or void.
From the Row menu, select Void/Delete.
On Confirm Delete, click OK. If the receipt is not posted, the system removes the pay item record.
If the receipt is posted, on Void/NSF Receipt, complete the Reason Code field and click OK. On Receipts Entry, the system marks the voided pay item with X and creates a new pay item for a reversing amount.
On Receipts Entry, select another invoice to distribute the payment amount, or click OK to create an un-applied receipt for the amount of the voided pay item.
Post the new cash receipt batch that was created for the void.
C. If needed or desired, reconcile the cash receipt again.