Question> Is it possible to have both SO|OM & CO|OM in a single RMA document?
BUSINESS SCENARIO
(Sales Order)
1. Sales Order is placed with quantity 60
2. Confirmed Shipment with quantity 60
3. Invoiced with 60
4. Closed
(Customer has returned quantity 50 which does not meet the requirement)
5. Customer returned quantity 50
6. Purchase Order and Receipt with 50 (to credit quantity 50)
6.1. Quantity 40 to repair/rework location
6.2. Quantity 10 to scrap location
7. CO is created and credit memo is issued for quantity 50
(Customer still needs the quantity 50 to assemble end product, but the my capacity is 40 at this moment)
8. Ship quantity 40
So a single RMA to record this transaction,
- Receipt of returned components (scrap & rework)
- Credit Order for returned goods
- Sales Order for reworked - 40
: Is it feasible to maintain this transaction in a single RMA?
No. P400511 does not allow you to create both Sales Order and Credit Order with same RMA Number in initial ADD mode. You must first save the RMA with First disposition Code (SHR / Sales Order)), and then reinquire to add a second Disposition Code (CRP / Credit Order).
Example of data entry:
| Last Disposition | RMA Item Number | RMA Item Description | RMA Quantity | RMA Line No | Inventory Item for Receipt | Other Columns |
| SHR | KOPI-C | Black Coffee | 40 | 1 | KOPI-C | ... |
| CRP | KOPI-C | Black Coffee | 50 | 2 |
Above entry is to issue a hard error with error code "40R1 - Disposition Code Invalid" when you populating the first row SHR (to create SO and OM) and CRP (CO only).
This form has 1 Errors 0 Warnings
Disposition Code Invalid
CAUSE.... Only one disposition may be selected at Return Material Authorization entry time.
RESOLUTION.... All lines being entered must have the same disposition.
ER Details:
Form P400511_W400511E
Control Id 314
Control Title DispositionChanged
Event Button clicked
Line No 57
Error ID 40R1
Reason for error
: Validation routine: Set error when the special handling code of Last Disposition conjunction between (2 or 5 = SO) and (6 or 7 = CO). Hence below combinations are not allowed,
: In other words, a single RMA can not hold both SO and CO (whether you create CO from history or on the fly.)
UDC 40/RN - Returned Material Status
Below
| Codes | Description 01 | Description 02 | Special Handling |
| CLS | Close Line Item | 4 | |
| CRP | Create a Credit Order | Creates a Credit Memo | 6 |
| CRR | Credit and Receive Item | Creates a Credit Memo and OM | 7 |
| NOC | No Credit Order Allowed | 1 | |
| PLR | Recommend an Item | Shipment or Receipt | 3 |
| REC | Create Purchase Order | Creates a Purchase Order | 1 |
| S0P | Create SO w/ Zero Price | Creates SO w/ Zero Prices | 2 |
| S0R | Ship & Receive Item Zero Price | Creates SO w/ 0 Price and OM | 5 |
| SHP | Create Sales Order with Price | Creates a Sales Order w/ Price | 2 |
| SHR | Ship and Receive Item w/ Price | Creates SO w/ Price & OM | 5 |
| VEN | Create PO for Vendor Return | Create a PO to Vendor |
Special Handling Code:
The usage of special handling codes of UDC 40/RN (do not change any because it controls the behavior/functionality of P400511.