Certain Users Receive Error 084M & 2067 When Trying to Add Item Branch Record from Item Master

This document is a case study only and same shall not encompass possible cause and resolution. This document can be useful only when the issue is user specific and issue is caused by corrupted data or database cache.

Error Detail

Error    Branch/Plant M30 Invalid Warning
          A form level error has occurred.
          CAUSE: Branch/Plant M30 is not set up in the Constants file.
          RESOLUTION: Set up Branch/Plant in the Constants file.
          ER Details:
             Form P41026_W41026A
             Control Id 162
             Control Title GetItemMasterInfo
             Event Button clicked
             Line No 36
         BSFN Details:
             Source File b4101390.c
             Source Line 273
             Error ID 084M
Error    Item Number Invalid Warning
          A form level error has occurred.
          CAUSE. . . . . The Item Number entered does not exist in the Basic Item Master
          (P4101).
          RESOLUTION . . Enter a valid Item number or add the Item to the Basic Item
          Master (P4101).
          ER Details:
              Form P41026_W41026A
              Control Id 162
              Control Title GetItemMasterInfo
              Event Button clicked
              Line No 36
              BSFN Details:
              Source File n4101060.c
              Source Line 33650
              Error ID 0267
              BSFN DSTR Item 11

when adding Item Branch for existing item number using P41026. This issue is a user specific and the copied user based on problematic user ID does not have issue.

This screen shows the item is valid because it does not issue error so the error in below figure is not reflecting actual issue.

Note:

When you receive more than two errors, try to fix the first error.
When a certain issue is user specific, possible cause come from the settings from user profile (P0092), security settings (P00950), user override (P98950), and default branch and routing (P400951).
In case you do not find any clue from the screen, capture additional log after verifying the source of error (in your clicking yellow triangle),
- JASDEBUG.log when issue is coming from specification including event rule without having a specific business function
- JDEDEBUG.log majority of error is handled by business function because validation is done through business functions.
So for this case study, jdedebug.log is essential to know the root cause of it.

Cause and Solution

Issue is caused by corrupted data from F400095 (Default Locations/Printers) which stores the Default Branch which P41026 defaulted in the duplication steps indicated.

Based on call object kernel log (namely, jdedebug log which dumps the business functions),

A. The user USER-A has a default branch M30 (this is why the issue is user specific) as below,
Calling Business function GetDefaultBranch from Level 1 for USER-A. Application Name [P4101], Version [ZJDE0001] (BSFNLevel = 1)
IN->[ 1] szBranch [ ]
IN->[ 2] szApprovalRouteCode [ ]
Entering JDB_FetchKeyed (hRequest 800000000000000000008000B223F7C0) ************** This simply indicates F40095 is a member of database cache (F98613) ***************
Fetched the record (hRequest 800000000000000000008000B223F7C0)
OUT->[ 1] szBranch [M30] ********** The problem lies here either the data from F40095 is problem or, the cache is corrupted *************
OUT->[ 2] szApprovalRouteCode [ ]
Return value is 0 for GetDefaultBranch. (BSFNLevel = 1)
: Correct representation is OUT->[ 1] szBranch [ M30] **** based on the Display Rule *RAB so '9 spaces and M30, " M30" *****

B. The value from database cache F4095 is formatted wrongly,
Calling Business function VerifyAndGetBranchPlantConstants from F4101ProcessMasterData for USER-A. Application Name [P41026], Version [ZJDE0001] (BSFNLevel = 2)
IN->[ 1] szSystemCode [ ]
IN->[ 2] szBranchPlant [M30 ]
IN->[ 3] cErrorCode []
IN->[ 4] szErrorMessageID []
...
IN->[105] cConsignmentBranchFlag []
SELECT * FROM PRODDTA9/F41001 WHERE ( CISY = SPACE AND CIMCU = 'M30' )
No More Data found (hRequest 800000000000000000008000B2288F10) ************ In searching data from F41001 which does not return any ***********
ERROR INFO JDEERR - ID= 0, Error= 084M - /OneWorld/Packages/PD910FA/source/COPBASE/b4101390.c, Line= 273

Certain Users Receive Error 084M & 2067 When Trying to Add Item Branch Record from Item Master - CASE STUDY

Purpose of Document

Table of Contents

Error Detail

Cause and Solution